refunds.

short version: if a pop is broken, melted, or missing, we replace it or refund it. we don't take returns of opened candy because food safety, but if you hated it, tell us, we'll fix it.

damaged on arrival

email thekiwipop@gmail.com with your order number and a photo within 7 days of delivery. we send a replacement or refund.

missing pops

sometimes the pack count is wrong. that's on us. tell us and we ship the missing pops, no charge.

didn't love it

we don't take returns of opened candy. but if the experience missed, email us and we'll either send something else or refund the order. we'd rather hear about it than lose you.

cancellations

cancellations get a full refund as long as the order hasn't shipped. once it's on the truck, treat it like a regular order.

refund processing

refunds go back to the original card via stripe. usually 3–5 business days to land, depending on your bank.

return policy for consumables

kiwi pop is a consumable dietary supplement. for food safety reasons, we cannot accept returns of opened or partially consumed products. unopened products in original packaging may be returned within 30 days of delivery for a full refund, minus original shipping costs.

to initiate a return of unopened product:

• email thekiwipop@gmail.com with your order number
• we'll provide a return shipping address
• you are responsible for return shipping costs
• refund is issued within 5 business days of receiving the return

exchanges

we don't do direct exchanges. if you want a different flavor or product, return the original for a refund and place a new order.

order cancellation

you can cancel an order for a full refund if it hasn't shipped yet. once an order is in transit, it cannot be cancelled. you would need to refuse delivery or return it upon arrival.

adverse reactions

if you experience an adverse reaction to kiwi pop, discontinue use immediately and consult a healthcare provider. please also report the reaction to us at thekiwipop@gmail.com and to the FDA via MedWatch. we take safety seriously and will work with you on refunds or replacements as appropriate.

contact

all refund and return requests: thekiwipop@gmail.com